GemFinder (“GemFinder“, “we“, “us“, “our“) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or use our website (gemfinder.co.za) and related mobile/web applications (collectively “the Service“).

By using our Service, you agree to this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information including:

  • Name, email address, phone number, and login credentials.

  • Billing details (for paid subscriptions only).

Usage Data

We automatically collect information about how you interact with GemFinder:

  • IP address and browser type.

  • Device information and operating system.

  • Pages visited, duration, and usage patterns.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and facilitate security.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.

  • Personalize your experience and provide relevant content.

  • Process transactions and manage subscriptions.

  • Communicate with you about account updates, product changes, promotions, or support issues.

  • Conduct analytics to enhance our platform and tools.

  • Ensure compliance with our Terms and applicable laws.

3. Data Sharing and Disclosure

GemFinder respects your privacy and does not sell your personal information.

We may share your data only in the following cases:

  • With trusted third-party service providers to facilitate payment processing, hosting, analytics, and customer support.

  • To comply with applicable laws, regulations, or legal processes.

  • To protect and defend our rights, property, and safety, and those of our users.

4. Data Security

GemFinder employs industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method can be 100% secure, and we cannot guarantee absolute security.

5. Data Retention

GemFinder retains your personal information for as long as necessary to provide services, maintain financial records, comply with legal obligations, or resolve disputes.

You may request deletion of your data by contacting us at support@gemfinder.co.za. Requests are honored except when we must retain data for legal or regulatory reasons.

6. User Rights

Under South African privacy laws, you have the right to:

  • Access and request a copy of your personal data.

  • Update or correct inaccuracies in your personal data.

  • Request deletion of your personal data (subject to legal limitations).

  • Opt-out of marketing communications.

To exercise any of these rights, please email us at support@gemfinder.co.za.

7. Third-party Services

GemFinder may link to external third-party websites. Our Privacy Policy does not extend to third-party sites, and we encourage you to review their respective privacy policies.

8. Children’s Privacy

GemFinder is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will promptly delete the information.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted clearly on our website, with an updated effective date. Continued use after changes indicates acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GemFinder Support
Email: support@gemfinder.co.za

Thank you for trusting GemFinder. Your privacy matters to us.